Terms & Condition

Welcome to www.ramcoolers.com

This page states the Terms and Conditions under which you (Visitor/Member) may visit ramcoolers.com. The Privacy Policy from Ram Coolers provides succinctly the manner your data is collected and used. You are advised to please read the Privacy Policy carefully as these Terms and Conditions are binding on all users of this Web Site. By accessing the services provided by ramcoolers.com you agree to the collection and use of your data in the manner provided in this Privacy Policy. The terms and conditions on the site can be changed at the sole discretion of the management and without any prior notice. For this reason, we recommend you to go through the terms and conditions from time to time.

Below are the detailed Terms and Conditions of our service.

1. User Account Details and Security

You can place an order only as a Registered User. For registering, you need to provide us the accurate and complete information. As part of our registration process we may collect the following personally identifiable information about you: name including first and last name alternate email address mobile phone number and contact details Postal code demographic profile (like your age, gender, occupation, education, address etc) may also collect the following information: about the pages on our site you visit/access the links you click on our site the number of times you access the page.

You will be responsible for maintaining the confidentiality of the password and the account and are fully responsible for all activities that happen under your account. You agree to notify ramcoolers.com of any unauthorized use of your account or password. Kindly ensure that you log out from your account at the end of each session. Ram Coolers is not liable for any loss or damage arising from your failure of managing your details.

2. Order Acceptance

While we put in all the efforts to accept and deliver all the orders to our customers’ satisfaction, there may be certain orders that we might not be able to accept and deliver. Ram Coolers reserves the right to refuse or cancel any order for various reasons beyond our control. The reasons could be limitations on the quantities of the stock available or fraudulent orders by miscreants or any other unwarranted situation.

In case we are not able to accept your order partially or in full, we will contact you and provide you the information. If your order is canceled after your credit card has been charged, we will issue a credit note for the amount of the charge.

3. Payment Options

While using any of the online payment options given by us, we are not responsible or take liability for any loss or damage occurred directly or indirectly to you because of the following reasons:

– Lack of authorization for any transaction.
– If you exceed the limit which is mutually agreed by you and your banker.
– If any payment issue arises out for the transaction.
– If the transaction declines by any means.

4. Shipping and Delivery Charges

All purchases on www.ramcoolers.com will be delivered to your doorstep at a nominal fee depending on the rates provided by our logistic partners. The delivery charges are arrived at based on the size of cooler, distance from Nagpur city and the location within particular city. For example the delivery charges for remote locations outside service limit of our logistic partners will attract comparatively higher charge than the rates within area of service.

5. Delivery

We try to deliver the goods as early as we can i.e. within the 10 working days timeline. However we cannot be held responsible for any delay or failure due to direct or indirect forces or causes beyond our control, like acts of nature, government laws and acts changes, bandh, riots, Strikes or other labor difficulties, heavy rain, earthquake, fire, etc.

6. Offers and Discounts:

To provide maximum benefits to our end-users, we sometimes provide offers on the site. If someone buys the products separately without encashing these offers, the same can be modified only before the order is dispatched by calling our Customer Care department to make required modifications to the order. Please note that orders cannot be modified by email. During modification of order customer has to order for a value more than the previous order as the return of charged amount will not be possible.

7. Terms of Warranty:

Ram coolers are warranted to be free from defect in materials or workmanship for a period of 12 Months from the date of their original retail purchase. If any part of the Ram Cooler fails to conform to this warranty, we will replace or repair it using new or refurbished parts. To obtain warranty service in India, you must return the defective part within the warranty period together with the reproduction of a dated Proof-of-Purchase document. Please refer Warranty Policy for complete details.

8. Return and Refund Policy

Ram Coolers manufactures and delivers only the best quality goods to customers with 12 months manufacturer warranty for all the cooler parts. However, if you would like to return any of the goods delivered, due to damages in transit or cooler not functioning properly, then you can send us an email at info@ramcoolers.com within 7 days of receipt of cooler with mention of the reason for rejection and your bank account details. We can decide as per company discretion to provide spares for the damaged/non-functioning spares or will recall the entire cooler and transfer the paid amount to your bank account within 15 days.

9. Change and Cancellation of Orders

You can modify or cancel any of your orders before the order is dispatched by calling our Customer Care department to make the required modifications or cancellation to the order. Please note that orders cannot be modified or cancelled by email. In case of order cancellation, Rs. 500/- would be charged and rest amount can be transferred in your account details given during cancellation of order.

10. Security Measures:

We understand the importance of the Online Payment procedure and hence we’ve tied up with a reputed payment gateway company that uses Verisign, the world’s best and most trust worthy Net Authentication Agency. Your entire payment transaction is safe and secure as the data gets encrypted through SSL (Secure Socket Layer). Your Credit card information is not stored in any of our servers and it will be directly processed by Payment Gateway.

11. User Conduct

You agree and confirm that:

You will use this website for reasonable and lawful purposes only

You comply with all applicable laws and regulations while using the Site and transacting on the Site

You provide complete, true and accurate information in all instances where such information is requested. Ram Coolers reserves the right to confirm and validate the information provided by you at any point of time. If the details found are not true, Ram Coolers has the right to reject it.

You should not use the site for the following purposes:

For any unlawful activities, threatening, harassment, abuse, obscene or any other objectionable activities.

Gaining unauthorized access to other computer systems.

Upload or distribute files that contain viruses, corrupted files or programs that may damage the operation of the website or any one computer.

Violating any applicable laws or regulations.

Violating any of the terms and conditions of this agreement.

Any activities leading to the criminal offence.

You should not use/reuse the information (Content, images) provided on the site for any commercial purpose unless for personal or non commercial use.

12. Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to ramcoolers.com on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the “Comments”) shall be and remain our property. Thus, Ram Coolers owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Ram Coolers will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Ram Coolers is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

Ram Coolers does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant ramcoolers.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Ram Coolers and its affiliates for all claims resulting from any Comments you submit. Ramcoolers.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

13. Colours

We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

14. Customer Complaints

In case if you had any difficulty while doing shopping with us, we regret for the inconvenience caused to you. Our motto is to make our customers feel happy by providing a rich user and shopping experience and by providing a convenience in delivering the goods at home. If you feel that something need to be improved/optimized, please feel free to write your suggestions/complaints to info@ramcoolers.com. We will get back to you and do the best that we can for your future purchases.

15. Links to Third Party Sites

Ramcoolers.com may contain the links to other websites (i.e. Linked Sites)/social networking sites. Those linked sites are not under the control of us and we are not responsible for the contents of any Linked site.

16. Disclaimer of Warranties & Liabilities

We as Ram Coolers ensure that all the information provided on the website is correct, but Ram Coolers does not warrant or makes any representations with respect to the accuracy or completeness of any data, quality and information about product or service. In no event shall Ram Coolers be liable for decision made or action taken by you in relying on such information or for any direct, indirect, incidental, special or any other damages. Ram Coolers should not be held responsible for delay or inability to use the website or related functionalities or failure to provide functionalities or for any information. We should not be held responsible for the non availability of website due to the maintenance operations or technical reasons or for any reason which is beyond our control. The user understands that any material/data downloaded or obtained through the website is done entirely at his/her discretion and he/she is solely responsible for any sort of damage/loss of data in their computers due to such downloads.

17. Indemnification

You agree to indemnify and hold harmless Ram Coolers from and against any losses, claims, costs, liabilities, expenses or damages (Including legal fees, disbursements in connection and interest chargeable on) arising out of claims based upon your actions or inactions, which may result in any loss or liability to Ram Coolers or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

18. Termination

Ram Coolers can terminate this Agreement at any time. In the event of any conduct which is unacceptable or in the event of any breach with the agreement, Ram Coolers in its sole discretion reserves the right to terminate any account of End User. If you or Ram Coolers terminates your use of the website, we may delete the content related to your use of the website and we are not liable to you or any third party for doing so.

19. Privacy Policy

We at Ram Coolers collect the customer information (i.e., full name, address, contact number) to provide you with the products you have requested. We may also use the information to communicate with you about new features, products or services, or to improve the services that we offer by tailoring them to your needs. We respect and value your personal information and it is not shared with any external/third party for commercial use. If you do not wish to receive communications from us, simply follow the unsubscribe instructions contained within the e-mail. If you`ve registered on any part of www.ramcoolers.com, you may also change or update your member preferences or information within any section of the site where you have signed up, registered or created any type of account.

We also allow access to our database by third parties that provide us with services, such as technical maintenance of website but only for the purpose of and to the extent necessary to provide those services. While Ram Coolers will make third parties aware of appropriate privacy policies and will not authorize them to use this information, Ram Coolers does not bear any responsibility for any actions or policies of third parties.

We may share your contact details for any investigation of fraudulent activities with the investigation agencies (i.e., Cyber Crime Investigating agencies, Police, Law)

We only monitor the Order patterns and the Site usage which helps us in serving you better. It also helps us to tailor the best suitable offers to our customers.

We use your information to regularly send our latest offers and news about the Products and Services.

We might provide links to external websites whose content we believe might be of interest to our visitors. While these websites have been initially reviewed by our staff for appropriateness for our audience, we do not control the privacy practices of these external sites and we do not conduct ongoing reviews of their privacy practices. These external sites might collect personally identifiable information from visitors. Before using these websites, we recommend that you review their user and privacy policies. Children should always check with their parents or teachers before clicking onto any new sites.

We do not endorse the products/services or opinions expressed at the external site to which the link is provided. We do not assume any responsibility for, or exercise any control over the content and/or services at the external site. We are not responsible for the content of linked sites and do not make any representations regarding the security, correctness or accuracy of the content on such Web Sites. If you decide to access such linked Web Sites, you do so at your own risk.

Changes to This Privacy Statement

On occasion, it may be necessary for us to change the terms of the Online Privacy Policy on www.ramcoolers.com. To ensure that you are aware of current privacy practices, we recommend that you check this site periodically. We will not materially change how we handle previously collected information without providing notice and choice as to how we use that information.

20. Applicable Law

This agreement and all the Terms and Conditions shall be governed by the laws of India and disputes arising in relation to this shall be subject to the exclusive jurisdiction of the courts of Nagpur.

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